Shipping Policy
Processing & Shipping Rates
Thank you for shopping with Resilience Atelier & Co. Every order is carefully inspected and packaged by our boutique team to make sure your piece arrives in perfect condition. Orders are processed within 1-3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. During sales, new launches, or the holiday season, processing may take a little longer.
We offer free standard shipping on U.S. orders over $100. For U.S. orders under $100 and all international orders, shipping rates are calculated at checkout based on your location and the shipping method you choose. Estimated delivery times after your order ships are 3-7 business days within the U.S. and 7-21 business days for international orders.
Tracking & International Orders
Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package. Please allow up to 24 hours for tracking information to update. Please make sure your shipping address is correct at checkout. If you need to change it, contact us as soon as possible; we cannot change an address once an order has shipped, and we are not responsible for packages sent to an incorrect address provided by the customer.
We proudly ship our purses and accessories worldwide. International orders may be subject to customs duties, import taxes, and fees charged by the destination country. These charges are the customer's responsibility and are not included in the item price or shipping cost. Customs processing can sometimes cause delays that are outside our control.
Lost, Damaged & Contact
If your package arrives damaged, please email us within 7 days of delivery with your order number and photos of the item and packaging, and we will make it right with a replacement or refund. If your tracking shows your package as delivered but you have not received it, please check with neighbors and your local post office first, then contact us and we will work with the carrier to help locate it. Once a package has been handed to the carrier, we are not responsible for delays caused by the carrier, weather, or customs.
For information about returns and exchanges, please see our Refund Policy. If you have any questions about your order or shipping, contact us at saharqhanna@gmail.com and our boutique team will be happy to help.
Last updated: September 24, 2026