Refund Policy

We want you to love your Resilience Atelier & Co piece. If you are not completely satisfied, you may return eligible items within 14 days of delivery for a refund. To be eligible, items must be unused, unworn, and in the same condition you received them, with all original tags, dust bags, packaging, and accessories included. We inspect every return, and items showing signs of use, damage, odors, or missing tags may be refused or returned to you.

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The following items are final sale and cannot be returned or exchanged: sale and discounted items, clearance items, personalized or custom pieces, and gift cards. Items marked "Final Sale" on our website are not eligible for return.

To start a return, email us at saharqhanna@gmail.com within 14 days of delivery with your order number, the item(s) you would like to return, and the reason for the return. Our boutique team will reply with return instructions and the return address. Please do not send items back without contacting us first, as returns sent without approval may not be accepted.

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Customers are responsible for return shipping costs, and original shipping charges are non-refundable. If you received free shipping, the standard shipping cost may be deducted from your refund. Please pack your item carefully in its original packaging and use a trackable shipping service, as we cannot be responsible for returns lost or damaged in transit. If your item arrived damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and we will cover the cost of return shipping and send a replacement or full refund.

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5-10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.

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If you would like a different color or style, please return the original item for a refund and place a new order. Items that arrived damaged, defective, or incorrect can be exchanged for the same item, subject to availability. If you have any questions about returns or refunds, please contact us at saharqhanna@gmail.com and our boutique team will be happy to help.

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Last updated: September 24, 2026